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Our goal is to ensure complete satisfaction with our products. Please follow the relevant procedure below should you wish to return your purchase.


Faulty Goods

We will replace any goods that arrive faulty or damaged (as per our website terms and conditions).

You must notify our Customer Service team at care@crystaldecor.com within 7 days of receipt and they will arrange for return of the goods in an appropriate manner.

Broken Goods

Please email Customer Service a photo of the broken goods within 7 days of receipt to arrange a replacement or refund. It is against the law to post broken glass or ceramics - please do not send back.

Change of Mind

We endeavor to include detailed product descriptions and images on our website to help you make the right purchase decision online. In the event that the product doesn’t meet your expectations after it arrives, we will refund the cost of that product within 30 days, as long as it is returned to us in its original and saleable condition including the packaging in its original condition within 7 days of receipt.

Any delivery and gift wrap cost to the original order will not be refunded unless the item is faulty or broken.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at care@crystaldecor.com.